Handling Policy of Personal Information

Aderans Co., Ltd. (hereinafter "we" or the "Company") believes that our customers' trust in us is the greatest asset of the Company and the Company places the customers' satisfaction on the highest level of priority in meeting its business goals. In keeping with these principles, the Company is committed to protecting customers' personal information in the manner described herein while endeavoring to ensure the supply of safe and reliable services and products along with continuous efforts to improve their quality. Personal information referred to in this handling policy does not mean individual numbers or personal information that includes individual numbers (hereinafter “specific personal information, etc.”). For the specific personal information, etc., we will strive to protect them according to the provisions in the “Handling Policy of Specific Personal Information, etc.”

1. Collection of Personal Information

When our services are used by customers, we may collect their personal information such as their names, addresses, telephone numbers, birth dates and email addresses as well as information relevant to their transactions with the Company. Such information may be collected through reception sheets filled out upon customers' visit to our shops, application forms for various services made available by the Company, forms of agreement with the Company or through its websites, etc. When customers make an inquiry by telephone, there may be circumstances in which we may record the calls to the extent necessary to accomplish the purposes of use specified in this Policy. Please note that our telephones are equipped with a caller ID display so that we can return the calls of our customers in a timely and appropriate manner whenever necessary.

2. Collection Purpose and Use of Personal Information

The personal information that we collect from our customers may be used for the following specific purposes while personal information of our employees may be used solely for the purposes of employment and human resource management. Neither the customers' information nor the employees' information will be collected or used beyond the scope necessary to accomplish the stated purposes.
The personal information may be used:

3. Provision of Personal Information to Third Parties

The contents of any website of any third party linked from/to this website (hereinafter “linked websites”) are not controlled by the Company. Therefore, the Company assumes no responsibility for any loss resulted from the contents or use of the linked websites.
The personal information collected by the Company will not be provided or disclosed to any third party except in the following cases:

4. Sharing of Personal Information with Other Parties

With regard to the personal information of customers described in paragraph 1 to the extent necessary for the purposes set forth in paragraph 2 above, the Company may share personal information of our customers and employees with our subsidiaries in Japan and abroad (including indirectly owned as well as wholly owned subsidiaries), service providers and franchisees who have entered into the agreement, under the management and responsibility of Aderans Co., Ltd., (Yoshihiro Tsumura, President and CEO) the Company, which is located at Shinagawa Seaside Canal Tower 4-12-6, Higashi Shinagawa, Shinagawa-ku, Tokyo, Japan.

5. Disclosure or Correction of Personal Information

If customers request the Company to disclose, correct or suspend the use of their personal information, we will appropriately respond to such request in accordance with the procedures established by the Company and in compliance with the Personal Information Protection Act and other related laws, regulations and guidelines, etc. For any such request, please contact us at the contact point referred to below.

6. Management of Personal Information

In order to handle personal information more strictly, we establish personal information protection rules, etc. based on the policies for protecting personal information in accordance with the Personal Information Protection Act and other related laws, regulation and guidelines, etc., especially JIS Q 15001, and operate Personal information protection Management System with the understanding of the external environment. In the actual handling of personal information, we will take appropriate security control measures from the four perspectives of organizational, human, physical and technical measures to prevent unauthorized access to personal information, loss, destruction, falsification and leakage of personal information, and to ensure the accuracy and security of such information.
For more information on security control measures, please contact “For inquiries” as described in section 7 below.

7. Inquiries

If you have any opinions or questions about the handling of personal information by the Company, please contact us at the following contact point.

For inquiries:
Shinagawa Seaside Canal Tower 4-12-6, Higashi Shinagawa,
Shinagawa-ku, Tokyo, 140-0002, Japan
Customer Service Center, Aderans Co., Ltd.: (Tel) 0120-03-9696
The contact point will be available between the hours of 10:00 am to 06:30 pm on Monday through Friday,
and between 09:00 am to 05:30 pm on Saturday, Sunday and holidays
(except during the period of year-end and new year holidays from December 30 to January 4).

8. Cookies

When customers visit our website, we may send cookies and store them on the hard drive of the customers' computers. Cookies are pieces of data that allow us to recognize the computers the next time the customers visit us and are used to facilitate their navigation on the website. We use these cookies only for the purposes set forth in paragraph 2 above.
Customers can choose to refuse the receipt of cookies by changing the settings on their browser (internet browsing software) but in this case the customers may be prevented from using all or part of our website or of the services provided through the website in a proper manner.

9. Disclaimer Regarding Links

Our website may contain links to websites operated by third parties. These linked websites are not under control of the Company except in the case of the Provision of Personal Information to Third Parties set forth in paragraph 3 above and the handling of the personal information by such third parties is subject to the terms of use, policies for protecting personal information and privacy policies, etc. set by the third parties.

Updated in December 2022.